Orders & Shipping FAQs
Where is my order?
All orders placed June - October are placed on a weather hold by default. During other months, processing and handling can sometimes take up to two business days from the time your order is placed. Once your package ships, you will receive an email confirmation with tracking number. For status updates, you can also consult our order tracking page.
Please note: Due to nationwide shipping and trucking bottle necks, some orders and deliveries may be delayed. Thank you for your ongoing patience.
Can you ship your wines internationally?
No. Unfortunately, we are only able to ship and deliver to US addresses.
Where do you ship?
Our wines can be shipped to all states except the following: Alabama (state ABC store deliveries are permitted), Arkansas, Delaware, Mississippi, Rhode Island, and Utah.
Why doesn’t my tracking number work? (It isn’t updating.)
For most states, you will get your tracking number in your ship confirmation email as soon as your wine leaves our warehouse. At times, a tracking number is live but does not show activity yet. As soon as the package is scanned by the common carrier, the progress will update. If you have further questions, please contact our Direct to Consumer team and include your order number for an update.
What days do you ship?
We ship Monday - Friday. We are currently unable to facilitate weekend deliveries. Please note that our Shipping Cut-off is 3pm PT. Orders received after this time will be processed the next business day and will ship accordingly. Typically only business days are used to calculate transit time, so please select a future ship date at check out to avoid additional transit time over weekends.
What's our shipping policy?
All wine sales are final. The final mile carrier (UPS or FedEx) will make up to 3 delivery attempts, requiring an adult 21 years or older to sign for the package. You can expect your delivery in a few days, so please use an address where someone over 21 will be present to sign. Expedited packages are only delivered Monday through Friday. Missed delivery attempts could also result in compromising the quality of the wine. Wine purchases are not refundable. We highly recommend you ship to a business address where an adult 21 or older is available to sign for your delivery. We support both UPS and FEDEX for delivery. Should you select FEDEX as your preferred shipper, you also have the option to ship to a FedEx Office Print & Ship Center or request a redirect to a Walgreens near you to ensure fast and safe delivery. Find a FedEx 'Hold at Location' near you or your gift recipient.
What if I missed the delivery attempts and my wine gets returned to you?
In the unfortunate circumstance that your order is returned to our warehouse, please contact Direct to Consumer team for further assistance. Refunds are not issued and reshipment fees are the responsibility of the consumer.